![]() ![]() You go to Preferences > Devices > Backups but can’t find backup files for your particular iDevice in the list. Try getting a lower version of iTunes (do NOT update iTunes if asked) then give it a try.įor some users this may not be as simple as it looks. If you are trying to back up or restore an older iDevice (running iOS 4) iTunes 12 may be causing your problems. Note: The latest iTunes 12 release seems to no longer support the backup methods used for iOS 4 and lower. ![]() This method should definitely help if the cause of the problem is the incompatibility in the iOS. If this doesn’t work on your current iTunes version, make sure you have downloaded the latest iTunes and try restoring the iDevice again. If you don’t know how to downgrade or update your iDevice’s iOS to a specific release, check the following article How to Downgrade iOS. For example, if your device is running on iOS 10.3.3 and your backup file is made on iOS 11.2, make sure you install iOS 11.2 on your device as well. The first thing you should try when experiencing this iTunes could not restore the iPhone “User’s iPhone” because the backup was corrupt or not compatible with the iPhone that is being restored, is upgrading or downgrading your iDevice’s iOS to the same iOS version that your backup is made on. So, make sure you don’t use one while performing the restore. USB keyboards with built-in USB ports are also hubs. Tip #3: If you are using a USB hub, try connecting your iPhone (or iPad or iPod Touch) directly to your computer. And, make sure you are using an original certified USB lightning cable. Tip #2: Try swapping out the lightning cable you are using. Restarting the devices 2-3 times helped in some cases. Tip #1: Try turning off your Mac (or PC) and the iPhone while they are connected via the original lightning USB cable, then turn it on back again. So, before jumping in the solution section, make sure you check the following tips. That is not a compatible backup file with your iPhone running iOS 10.īesides these main reasons for experiencing an iTunes error when performing a restore on your iDevice, a couple other hardware incompatibilities might be a cause. For example, if you updated your iPhone 7 to iOS 11.2 beta, and create a backup with iTunes, and then you downgrade to iOS 10.3.3, without doubt, you won’t be able to restore your iDevice with the iOS 11 backup. ![]() This may happen because of using different iOS versions on your devices. ITunes could not restore the iPhone can also happen when you try to restore your iDevice with an incompatible backup. The reason why this error shows up because the backup that you have performed earlier wasn’t successful and it created a corrupted file. However, when trying to restore your iPhone, iPad, or iPod Touch later, you may experience the error mentioned above. Then, you thought you have performed the backup successfully. When you are making a backup of your iDevice with iTunes, it may happen a couple of errors but didn’t show you any messages. ![]()
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